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Please read the following information on terms and conditions for access to our website. It contains information about your obligations as a customer and contains limitations and exclusions that will apply to purchases you make from our online shop. By using our website you agree to the subject of these Terms and Conditions.

*Conditions apply

 Free shipping on all Chocolate Transfer Sheets

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Promotion for free shipping on all Chocolate Transfer Sheets is within Australia only, for overseas customers free shipping promotion does not apply. For overseas orders once you place your order we will then send you an invoice for any shipping cost’s that may apply.

To send your order express post please email us at shop@bakeiteasy.com.au after you have placed your order and we will send you an invoice for express post charges.

Refunds and Returns Policy:

At Bake It Easy we do whatever we can to pack all our products by hand and we make sure that all products leave our warehouse in good condition. Every order will be photographed before it leaves the Bake It Easy warehouse to ensure that we have packed the order correctly in case of any disputes. Our quality control is very high and this is the best way to be sure your order and its packaging are of a high standard. For hygiene reasons the following products will not be exchanged or returnable. This includes food products such as cutters, edible images, such as chocolate transfer sheets, molds, cake decorating tools as piping bags and tubes, cake tins, chocolate molds & Ice cream balls.

Any item that is returned must be in it’s original condition & packaging as it was sent from our warehouse to you. If it’s determined by our customer service team that you require a replacement product, we will only ship and replace after we have received your faulty product. We do not provide a refund if you have simply just changed your mind, but we will refund, replace or give a store credit if any product is found to be faulty or damaged in any way but is at our discretion.

To obtain a refund please contact our customer service team by phone or SMS 0432849856 or email shop@bakeiteasy.com.au within 7day of your purchase date. All products must be returned to us unopened and unused (Your exchange or refund will not include shipping and handling cost).

 

How to create an account:

Simply click on the link on the top right hand corner marked as “CREATE AN ACCOUNT”

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Can I cancel my order?

Yes you can cancel your order at anytime up-until your order has be shipped. You will be entitled to a full refund or store credit. Once your order has been packed and shipped we will not issue any refunds. (You will receive an email from us to say that your order status has changed to “shipped”).

When will I receive my order?

At Bake It Easy we try very hard to have your product packed and ready for shipment with in 48hours. At the checkout you will have the option to have your order sent regular post or Express post.

All shipping cost is determined by volume and weight.

Australia Post regular
As a guideline from Australia Post, the approximate postal delivery time is between 3-7 business days (longer if outside of the metropolitan area or NT & WA). A signature is required upon delivery. Regular post cost start at $8.20 and is calculated by Australia Post given the volume and weigh of your rder. Your order is not trackable.

Australia Post Express Post
Postal delivery time is approximately 1-2 business days ays (longer if outside of the metropolitan area or NT & WA) & your order will also be trackable.
Click here to check if your postcode is within Australia Post Next Business Day Network

Overseas Shipping:

The cost of shipping set at the check-out may occur excess shipping fees and you will be notified of any additional chargers.

All shipping costs are set by Australia post and are determined by volume and weight of the product being shipped.

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How to place your order? 

  • Please feel free to browse our website, by clicking on the list of products under the category links on the left hand side of your home page.
  • Once you have chosen the products you wish to purchase click the “ADD TO CART” tab under each product. You can view what you have in your shopping cart at any time by clicking on “VIEW CART”
  • Once you have finished shopping on our website you can choose to click on the tab “PROCCED TO CHECKOUT”. At any time you can click on “estimate your shipping & tax” to show your shipping costs.
  • If you already have an account with Bake It Easy please log into your account by adding your email address and password. If you’re a new customer please register or you have the option to check out as a guest.
  • Once you have added your billing and shipping address continue through the process to shipping methods, and choose between regular post and express post. All shipping cost is determined by volume and weight.
  • Follow the likes to show your order summary and payment options. A copy of your order will be automatically sent to you by email. Once completed your order will be processed by our staff.

   

 

How to pay for your order?

All items purchased must be paid in full before your order will be shipped to you.

Pay with Credit Card.

At Bake it Easy we take your online security very seriously that’s why we like to use Pay Pal Australia. You do not need to have a Pay Pal account. To pay with your credit card just choose to tab at the bottom of the screen and follow the steps.

 

Direct Deposit.

Bank details are as follows. Please remember some direct deposits may take 2-5 day to clear, depending on which bank you bank with. Your order will not be dispatched when your payment clears through our back account.

 

Bank: Commonwealth Bank

Account Name: Bake It Easy

BSB: 062329

Account number: 10340787

 

Please Email payment receipts to: shop@bakeiteasy.com.au

Cheque or Money Order

Please make all cheques or money order to the following information:

 

Make It out to: Bake It Easy

Post to:

 154 Amaroo Drive

Smiths Lake
NSW 2428

 

Pay Pal

At Bake it Easy we take your online security very seriously that’s why we like to use Pay Pal Australia. To pay using your Pay Pal simply log into your account and follow the steps.

paypal-secure.jpgProducts Out Of Stock:

At Bake It Easy we try to maintain our inventory. If a product is out of stock you will notice there will not be “ADD TO CART” tab. For information on any products that may be out of stock email our customer service team at shop@bakeiteasy.com.au.

On some occasions our stock level may be lower than what is in our computer systems, if your order contains a product we don’t have in stock we will contact you and your options are to be given a refund, or a similar product that is in stock.

Gift Vouchers:

Simply choose what amount you would like ($25, $50 or $100). Then add to your card and follow the steps to the check out. You can have your gift voucher sent electronically or pay post (no postage fees applies).

Gift vouchers cannot be redeemed for cash.

All gift vouchers have use by dates (which are clearly written on each gift voucher), once the date of the voucher expires it cannot be used.

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